TOUR CONDITIONS for JAPAN GRAY LINE TOURS
This outline of tour conditions represents part of terms of transaction stipulated in Article 12-4 of the Travel Agency Law, and the contract specifying services rendered for travel and other matters as stated in Article 12-5 of the law.
(1) Responsibility rests with the company operating Agent-Organized Tours (hereinafter referred to as JGL) whose name in full appears below and in its tour pamphlets. Clients joining such tours shall conclude an Agent-Organized Tour Contract(hereinafter referred to as the Travel Contract ) with JGL. JAPAN GRAY LINE CO., LTD. (JGL) Address 2-14-6 Kojimachi, Chiyoda-ku, Tokyo, 102-0083, Japan Commissioner of Japan Tourism Agency Registered Travel Agency No.35.(2) The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder, the final itinerary handed to clients before departure (hereinafter referred to as the "Final Tour Itinerary"), and Agent-Organized Tours as described in JGL's general terms and conditions as based on the Travel Agency Law (hereinafter referred to as "General Terms and Conditions of Agent-Organized Tours").
(1) A client under 20 years of age traveling alone during the tour period shall provide JGL with written consent of guardians. Clients under 16 years of age must be accompanied by a parent or guardian.
(2) JGL may refuse an application if any one of the client’s age, qualifications, skills or other conditions do not conform to those designated for tours aimed at specific customer categories or purposes.
(3) Clients who require special attention from JGL during the tour for reason of chronic disease, general ill-health, pregnancy or physical handicap, shall advise JGL of this when applying for the tour. JGL shall comply with such requests to the extent deemed feasible and reasonable. And if JGL take a special arrangement in compliance with the client’s request, the client shall be responsible for incurred expenses related with the request. JGL may require clients to present a medical certificate. JGL may refuse a client’s application if conditions at travel destinations and facilities are such that safe, smooth tour operation cannot be guaranteed, or require the client to be accompanied by an escort. In some cases, JGL shall change a part of the itinerary or recommend the client to join another tour with the minimum extra charge or refuse his/her participating the tour. For Clause 1,2 and 3, notification concerning acceptance or rejection of client participation in the tour shall be made by JGL within 1 week after the application is submitted.
(4) If JGL determines that the client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, JGL shall take measures necessary to ensure smooth operation of the tour. All costs resulting from such measures shall be borne by the client.
(5) Independent activities for reasons of the client’s own choosing shall not be arranged by JGL during the tour. However, JGL may, depending on the tour course, arrange such activities under separate conditions.
(6) JGL may refuse client participation if it determines that he or she threatens to embarrass, inconvenience or interfere with the collective activities of tour participants.
(7) JGL may also refuse client participation for the tour operational reasons.
Payment of tour fare in full must be made prior to the departure time. A travel contract is deemed to be concluded and become effective upon receipt of full payment.
(1) Clients 12 years of age or more shall be charged adult fare and those aged 6 to 11 shall be charged child fare unless otherwise specified. One child 5 years of age or less can join the tour in the company of an adult, but will receive no services such as meals or bed. If more than one child, one child fare will be charged for each additional child 5 years of age or less. This does not apply to tours for which infant fares are quoted.
(2) The fare is indicated for each tour course. Clients are asked to confirm the fare according to the departure date and the number of participants.
Please note that the items included in the tour fare are only those as specified in the itinerary. Meals : Only the meals specified in the itinerary. Railways : Non-reserved tourist class seats are used on JR Shinkansen (Bullet Train) from Odawara to Tokyo. Sightseeing & Transfers: By deluxe motorcoach and/or local conveyance where specified in the each itinerary basically on a seat-sharing basis. A mini bus may be used when the total number of participants is small.In some cases, a taxi may be used for pick-up & return services. Admission: To all points of interest in each itinerary. Escort service : An English-speaking guide services are provided during sightseeing. As a general rule, a tour guide will accompany you on the tour bus back to Tokyo after Odawara station. In this case, the tour guide will not board the Bullet train (Shinkansen) between Odawara and Tokyo to accompany you due to operational reasons. An English speaking guide or assistant will be provided for pick-up and return services. However, the tour guide or assistant may not accompany you when providing such services due to operational reasons. (For example, when a taxi is used for such services.) A tour guide will not accompany you for transfer service from Lake Ashi to the hotel in Hakone. Gratuity: Gratuity to motorcoach drivers and etc..Tax: The Consumption Tax. Remarks: Administration and operation control of JGL Organized Tours will be done at the above-stated address. In principle, JGL will not make refunds for the above fare even if clients choose not to use the relevant services.
Fare Meals and beverage unless mentioned, baggage handling or transfer, laundry, telephone and any other expenses of a personal nature. Charges and expenses other than those specified in the preceding article are not included either. For transfers involving either Shinkansen or motorcoach from Odawara to Tokyo & from Lake Ashi to the hotel in Hakone, a conductor or guide will not accompany the tour. An English speaking assistant will not accompany for pick-up and return service depending on operational reasons (for example, if taxi is used).
In case of a marked increase in transportation fares and fees to JGL, JGL reserves the right to revise any contracted tour fare with a minimum 15 days advance notice to clients. JGL also reserves the right to alter part or all of the tour itinerary in case of natural or artificial disturbance beyond JGL's control.
If a cancellation notice is received by JGL:
*11 or more days prior to the tour date ----- No charge.
*10 days to 8 days prior to the tour date --- 20% of the tour fare.
*7 days to 2 days prior to the tour date ---- 30% of the tour fare.
*1 day prior to the tour date --------------- 40% of the tour fare.
*Prior to the starting time of the tour ------ 50% of the tour fare.
*On or after the tour date ----------------- 100% of the tour fare.
If a cancellation notice is received by JGL:
*8 or more days prior to the tour date ------ No charge.
*7 days to 2 days prior to the tour date ---- 10% of the tour fare.
*1 day prior to the tour date --------------- 20% of the tour fare.
*Prior to the starting time of the tour ------ 50% of the tour fare.
*On or after the tour date ------------------100% of the tour fare.
JGL shall assume liability for damages incurred by the clients due to wilful or negligent acts on the part of JGL or its agent in charge of tour arrangements during the course of execution of the travel contract. With respect to compensation for damages to baggage, the maximum amount shall be 150,000yen per person, and said compensation shall be made only when such damages are reported to JGL within 14 days from the day on which such damages have occurred. JGL shall not be liable for damages incurred by the client due to such reasons as natural disaster, war, disturbances, accident, fire, acts of government, and alteration or cancellation of tour itinerary due to such causes, accidents occurring during clients' free activities, food poisoning, theft, delays, stoppages, alteration of schedule and route in relation to transportation facilities, congestion of traffic, and any cause beyond the control of JGL and / or agents in charge of tour arrangements.
JGL shall require the client to indemnity JGL for loses sustained owing to a client's willful negligence, fault, conduct against public order and good manners, or breach of provisions in the JGL Organized Tour Contract.
Regardless of whether or not JGL assumes liability, JGL shall pay compensation and monetary tokens of sympathy, as specified under the special provisions of the General Terms and Conditions of JGL Organized Tours Contract, for the death or certain damages to body incurred by the clients in the course of the organized tour. In case of JGL assuming liability for damages under the provisions in the forementioned paragraph, the amount to be paid thereunder shall be reduced by the amount equal to the compensation paid by JGL under the provision of the special compensation. JGL reserves the right to cancel or alter the travel contract pursuant to its General Terms and Conditions for tours.
(1) Should major changes occur in Tour Contract contents as stated in the left-hand column of the following table (except for changes mentioned in the 1) through 3) below, JGL shall calculate the change compensation money by multiplying tour fares by the rate indicated in the right-hand column of the table, and make refund to the client within 30 days counting from the day after the tour ends. However, if it is evident that liability as set forth in (1) of Article 18 occurs owing to said changes, JGL shall pay the amount not as compensation for changes but as either a portion or total amount of indemnifications for damages. 1) JGL shall not pay compensation for changes when they occur for the following reasons (however, compensation shall be paid in the event of shortage, even when services are provided, such as for seats, rooms and other facilities) : (a) Bad weather and natural disasters which hinder the tour itinerary. (b) War. (c) Civil unrest. (d) Governmental orders. (e) Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc. (f) Provision of transport services different from the original schedule, owing to delays or changes in operation schedules. (g) Necessary measures to prevent tour participant death or bodily harm. 2) Should cancellation in the Tour Contract be made in accordance with Articles 12 through 15, and should changes occur in such canceled portions, JGL shall not pay compensation. 3) Even if major changes occur in Tour Contract contents, as stated in the left-hand column of the following table, JGL shall not pay compensation if they are changes in the Final Tour Itinerary, and the changes are within the scope of services stated in the brochures. (2) Regardless of item (1) hereinabove, the maximum amount of compensation for changes paid by JGL under one organized Tour Contract shall be the tour fare multiplied by 15%. This money will not be paid, however, if the total amount is less than 1,000yen. (3) When the situation warrants, JGL shall indemnity the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees. (4) If, after JGL has compensated for changes made in accordance with Provision (1) hereinabove, it becomes evident that JGL is responsible for the changes as stated in Article 18, Provision (1), JGL shall pay the client for the damages mentioned in Article 18 after deducting the sum already paid under the terms of Provision (1) hereinabove.
| Changes for which JGL shall pay compensation Amount of compensation | Amount of compensation for changes-Tour fare times the following percentages per incident | |
|---|---|---|
| If the client is notified by the day prior to start of tour | If the client is notified after the start of tour | |
| (1) Change in tour departure or termination date specified in tour brochures: | 1.5% | 3.0% |
| (2) Changes in destination or entry to tourist spots and /or facilities(including restaurants) stated in tour brochures: | 1.0% | 2.0% |
| (3) Changes in grade or equipment of transport facilities as stated in tour brochures to those of lower cost (only when the total price after change become less than stated in the Tour Contract.: | 1.0% | 2.0% |
| (4) Changes in transport vehicles or of the company operating them as stated in tour brochures: | 1.0% | 2.0% |
| (5) Change in accommodation facilities or the name of company operateing them as stated in tour brochures: | 1.0% | 2.0% |
| (6) Change in type of roms at hotels, etc., their facilities, or view as stated in tour brochures:1.0% 2.0% | 1.0% | 2.0% |
| (7) Regarding changes in items (1) through (6), above as relating the tour title in brochures, these rates shall apply instead of those for the above items: | 2.5% | 5.0% |
| Note 1: "One incidents" represents one train ride, one automobile ride or one ship ride in case of transportation; one overnight stay in case of accommodations; and one change in each of the applicable itmes involving other services. 2:If multiple changes as stated in (4) to (6) above occure during one train, automobile, or ship ride, or one overnight stay, they will be regarded as a single alteration. 3: Only one rate shall apply for changes as stated in (7) as above. | ||
When we receive an application from a credit cardholder (hereinafter referred as a "member") of a credit company we deal with, based on conditions of "receiving payment of travel changes, cancellation fees, etc., without the signature of the member"(hereinafter referred to as a correspondence contract), the travel conditions are different from the ordinary travel conditions in the following points: (Some travel agencies may not be able to handle this type of application. The types of cards that are handled vary among travel agencies.) (1) A contract shall be based on "travel business-related stipulations that are used for conclusion of a travel contract by Correspondence means contract." (2) A contract shall be concluded at the time when we consent in the case of application by telephone, and when we issue a notification of our consent in the case of other communications means. At the time of application, information of the "member number, card expiration date", etc. shall be provided. (3) A "card usage date" shall be the day of payment or repayment of travel charges, etc. The card usage date for travel charges shall be the "date when a contract is concluded." The card usage date for cancellations fees shall be "the day cancellation of a contract is requested (when a request for cancellation is made on or after the card usage date for travel charges, repayment shall be made within 7 days from the day after the request."(4) When payment cannot be made using the credit card a member applies with due to a credit reason, etc., we shall cancel the Correspondence Contract , and be entitled to the same amount as the cancellation fees mentioned in the above, as payment for damage caused by a breach of contract. However, this shall not apply if travel charges are paid in cash by a date we designate separately.
All the tour fare are effective from January 1, 2023 to December 31, 2023 unless otherwise specified in the tour description.
JGL and its entrusted travel agencies listed in the Sale Office column will use the personal information provided in the tour application forms only for communicating with clients and for arranging transportation and accommodations to provide the services request by the client.
(1) The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour conductor for such purposes as guiding, shopping, etc., costs arising from client injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as changes incurred by independent activity.
(2) The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by JGL or its local operators.
(3) Even if Mt. Fuji and others are invisible due to the weather conditions, the tour will not be canceled or tour fee will not be refunded.
(4) Other matters are subject to the JGL Tour Contract, including related tour documents presented separately.
(5) Clients who require special attention for reasons of which JGL could not be aware such as allergies, previous illnesses, chronic diseases and so on, shall notify and discuss this matter with JGL before submitting the tour application.
(6) This Travel Contract between the client and JGL shall be governed by and construed in accordance with the laws of Japan.
(7) Any questions arising out of this Contract, or any matters not stipulated herein shall be settled each time upon consultation between the client and JGL. Should the consultation fail to reach a mutual agreement, the matter shall be submitted to the exclusive jurisdiction of the Tokyo District Court of Japan for the settlement.
These Tour conditions represent the English translation of part of the General Terms and Conditions of the JGL Organized Tour Contract as approved by Japan's Ministry of Land, Infrastructure and Transport.
The original text was written in Japanese. The English translation has been prepared by Japan Gray Line. If any discrepancies should arise between the Japanese and English texts, the former shall prevail at all times.
Mitsuhiko Homma
Certified Travel Service Supervisor
Japan Gray Line Co.,Ltd./ Licensed Travel Agency No.35
2-14-6 Kojimachi, Chiyoda-ku, Tokyo, 102-0083, Japan
Tel: (03)5275-6525 Fax: (03)5275-6526
旅行業公正取引協議会会員
(C)2023 Japan Gray Line Co.,Ltd
| 2～7 day prior | 10% |
|---|---|
| 1day prior | 20% |
| On the day(Before departure of the tour) | 50% |
| On the day(After the departure of the tour) | 100% |
Our mission here at Japan Gray Line Co., Ltd. (Our Philosophy)is to create new worthy ideas and services for a new era and to provide “Satisfaction from Bottom of the Heart” for customers through the tours and events organized by our company.
Even within our modern-day rapid internet society, we make it our mission to take seriously the trust and confidence of each individual we work with, and to preserve this positive cycle of trust. Therefore we will strictly protect private information and identities entrusted to us.
According to the following “Personal Information Protection Guidelines”, all of our staff will handle all personal information of our clients and employees in the following manner, for the purpose of building a profitable and fulfilling enterprise, and improving our management system.
Personal Information Inquiry Section: Atsuhiro Tanabe, Director
Japan Gray Line Co., Ltd.
TEL：+81-3-5275-6511
E-Mail：tanabe@jgl.co.jp
Our Privacy Policy was last updated on 1st APRIL 2022.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your
information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the
collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in
plural.
For the purposes of this Privacy Policy:
● “Business”, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company
as the legal entity that collects Consumers’ personal information and determines the purposes and
means of the processing of Consumers’ personal information, or on behalf of which such information
is collected and that alone, or jointly with others, determines the purposes and means of the
processing of consumers’ personal information, that does business in the State of California.
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to
Japan Gray Line co.,Ltd.
For the purpose of the GDPR, the Company is the Data Controller.
● “Consumer”, for the purpose of the CCPA (California Consumer Privacy Act), means a natural
person who is a California resident. A resident, as defined in the law, includes (1) every individual
who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is
domiciled in the USA who is outside the USA for a temporary or transitory purpose.
● “Cookies” are small files that are placed on Your computer, mobile device or any other device by a
website, containing the details of Your browsing history on that website among its many uses.
● “Data Controller”, for the purposes of the GDPR (General Data Protection Regulation), refers to the
Company as the legal person which alone or jointly with others determines the purposes and means
of the processing of Personal Data.
● “Device” means any device that can access the Service such as a computer, a cell phone or a
digital tablet.
● “Do Not Track” (DNT)” is a concept that has been promoted by US regulatory authorities, in
particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and
implement a mechanism for allowing internet users to control the tracking of their online activities
across websites.
● “Personal Data” is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You such as a name,
an identification number, location data, online identifier or to one or more factors specific to the
physical, physiological, genetic, mental, economic, cultural or social identity.
For the purposes of the CCPA, Personal Data means any information that identifies, relates to,
describes or is capable of being associated with, or could reasonably be linked, directly or indirectly,
with You.
● “Sale”, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting,
releasing, disclosing, disseminating, making available, transferring, or otherwise communicating
orally, in writing, or by electronic or other means, a Consumer’s personal information to another
business or a third party for monetary or other valuable consideration.
● “Service” refers to the Website.
● “Service Provider” means any natural or legal person who processes the data on behalf of the
Company. It refers to third-party companies or individuals employed by the Company to facilitate the
Service, to provide the Service on behalf of the Company, to perform services related to the Service
or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR,
Service Providers are considered Data Processors.
● “Usage Data” refers to data collected automatically, either generated by the use of the Service or
from the Service infrastructure itself (for example, the duration of a page visit).
● “Website” refers to Inbound Travel & Operation, accessible from jgltraveljapan.co.jp
● “You” means the individual accessing or using the Service, or the company, or other legal entity on
behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or
as the User as you are the individual using the Service.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that
can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address),
browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the
time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information
automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You
access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain
information. Tracking technologies used are beacons, tags, and scripts to collect and track information and
to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or
mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web
browser.
We use both Session and Persistent Cookies for the purposes set out below:
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website
and to enable You to use some of its features. They help to authenticate users and prevent
fraudulent use of user accounts. Without these Cookies, the services that You have asked for
cannot be provided, and We only use these Cookies to provide You with those services.
● Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
● Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such
as remembering your login details or language preference. The purpose of these Cookies is to
provide You with a more personal experience and to avoid You having to re-enter your preferences
every time You use the Website.
● Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users
use the Website. The information gathered via these Cookies may directly or indirectly identify you
as an individual visitor. This is because the information collected is typically linked to a
pseudonymous identifier associated with the device you use to access the Website. We may also
use these Cookies to test new pages, features or new functionality of the Website to see how our
users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our
Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this
Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with applicable laws), resolve
disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained
for a shorter period of time, except when this data is used to strengthen the security or to improve the
functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any
other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your
agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in
accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization
or a country unless there are adequate controls in place including the security of Your data and other
personal information.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy
Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to
do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over
the Internet, or method of electronic storage is 100% secure. While We strive to use commercially
acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect,
store, use, process and transfer information about Your activity on Our Service in accordance with their
Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics: a website analytics service provided by Google Inc (“Google”)
For further information about Google Analytics please visit www.google.com/analytics and
for details of Google Analytics’ Privacy Policy, please visit https://policies.google.com/privacy?hl=en.
Jetpack: website analytics provided by Automattic Inc For further information about Jetpack Analytics please visit https://automattic.com/ and for details of Jetpack Analytics’ Privacy Policy, please visit https://jetpack.com/support/privacy/
We may provide paid products and/or services within the Service. In that case, we may use third-party
services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing,
and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a
requirement necessary to enter into a contract.
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can
exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please
note that we may ask You to verify Your identity before responding to such requests. If You make a request,
We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal
Data. For more information, if You are in the European Economic Area (EEA), please contact Your local
data protection authority in the EEA.
This privacy notice section for California residents supplements the information contained in Our Privacy
Policy and it applies solely to all visitors, users, and others who reside in the State of California.
We collect information that identifies, relates to, describes, references, is capable of being associated with,
or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a
list of categories of personal information which we may collect or may have been collected from California
residents within the last twelve (12) months.
Please note that the categories and examples provided in the list below are those defined in the CCPA.
This does not mean that all examples of that category of personal information were in fact collected by Us,
but reflects our good faith belief to the best of our knowledge that some of that information from the
applicable category may be and may have been collected. For example, certain categories of personal
information would only be collected if You provided such personal information directly to Us.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet
Protocol address, email address, account name, driver’s license number, passport number, or other
similar identifiers.
Collected: Yes.
● Category B: Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, Social Security number, physical characteristics or description,
address, telephone number, passport number, driver’s license or state identification card number,
insurance policy number, education, employment, employment history, bank account number, credit
card number, debit card number, or any other financial information, medical information, or health
insurance information. Some personal information included in this category may overlap with other
categories.
Collected: Yes.
● Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or
creed, marital status, medical condition, physical or mental disability, sex (including gender, gender
identity, gender expression, pregnancy or childbirth and related medical conditions), sexual
orientation, veteran or military status, genetic information (including familial genetic information).
Collected: No.
● Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
Collected: Yes.
● Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used
to extract a template or other identifier or identifying information, such as, fingerprints, faceprints,
and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or
exercise data.
Collected: No.
● Category F: Internet or other similar network activity.
Examples: Interaction with our Service or advertisement.
Collected: Yes.
● Category G: Geolocation data.
Examples: Approximate physical location.
Collected: No.
● Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No.
● Category I: Professional or employment-related information.
Examples: Current or past job history or performance evaluations.
Collected: No.
● Category J: Non-public education information (per the Family Educational Rights and
Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records directly related to a student maintained by an educational institution or
party acting on its behalf, such as grades, transcripts, class lists, student schedules, student
identification codes, student financial information, or student disciplinary records.
Collected: No.
● Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person’s preferences, characteristics, psychological trends,
predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected: No.
Under CCPA, personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
Use of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose personal information We collect for “business purposes” or “commercial purposes”
(as defined under the CCPA), which may include the following examples:
Please note that the examples provided above are illustrative and not intended to be exhaustive. For more
details on how we use this information, please refer to the “Use of Your Personal Data” section.
If We decide to collect additional categories of personal information or use the personal information We
collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.
We may use or disclose and may have used or disclosed in the last twelve (12) months the following
categories of personal information for business or commercial purposes:
When We disclose personal information for a business purpose or a commercial purpose, We enter a
contract that describes the purpose and requires the recipient to both keep that personal information
confidential and not use it for any purpose except performing the contract.
As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making
available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a
consumer’s personal information by the business to a third party for valuable consideration. This means
that We may have received some kind of benefit in return for sharing personal information, but not
necessarily a monetary benefit.
Please note that the categories listed below are those defined in the CCPA. This does not mean that all
examples of that category of personal information were in fact sold, but reflects our good faith belief to the
best of our knowledge that some of that information from the applicable category may be and may have
been shared for value in return.
We may sell and may have sold in the last twelve (12) months the following categories of personal
information:
We may share Your personal information identified in the above categories with the following categories of
third parties:
We do not knowingly collect personal information from minors under the age of 16 through our Service,
although certain third party websites that we link to may do so. These third-party websites have their own
terms of use and privacy policies and we encourage parents and legal guardians to monitor their children’s
Internet usage and instruct their children to never provide information on other websites without their
permission.
We do not sell the personal information of Consumers We actually know are less than 16 years of age,
unless We receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between
13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers
who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right
to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.
If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal
information, please contact Us with sufficient detail to enable Us to delete that information.
The CCPA provides California residents with specific rights regarding their personal information. If You are
a resident of California, You have the following rights:
In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact
Us:
Only You, or a person registered with the California Secretary of State that You authorize to act on Your
behalf, may make a verifiable request related to Your personal information.
Your request to Us must:
We cannot respond to Your request or provide You with the required information if we cannot:
Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.
For data portability requests, We will select a format to provide Your personal information that is readily
usable and should allow You to transmit the information from one entity to another entity without hindrance.
You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a
verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right
to opt-out, please contact Us.
The Service Providers we partner with (for example, our analytics or advertising partners) may use
technology on the Service that sells personal information as defined by the CCPA law. If you wish to opt out
of the use of Your personal information for interest-based advertising purposes and these potential sales as
defined under CCPA law, you may do so by following the instructions below.
Please note that any opt out is specific to the browser You use. You may need to opt out on every browser
that You use.
You can opt out of receiving ads that are personalized as served by our Service Providers by following our
instructions presented on the Service:
The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you
change browsers or delete the cookies saved by your browser, You will need to opt out again.
Your mobile device may give You the ability to opt out of the use of information about the apps You use in
order to serve You ads that are targeted to Your interests:
You can also stop the collection of location information from Your mobile device by changing the
preferences on Your mobile device.
Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such
websites, You can set Your preferences in Your web browser to inform websites that You do not want to be
tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally
identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware
that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification of parental consent, We take
steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires
consent from a parent, We may require Your parent’s consent before We collect and use that information.
Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an
established business relationship with us can request information once a year about sharing their Personal
Data with third parties for the third parties’ direct marketing purposes.
If you’d like to request more information under the California Shine the Light law, and if You are a California
resident, You can contact Us using the contact information provided below.
California Business and Professions Code Section 22581 allows California residents under the age of 18
who are registered users of online sites, services or applications to request and obtain removal of content
or information they have publicly posted.
To request removal of such data, and if You are a California resident, You can contact Us using the contact
information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or
information posted online and that the law may not permit or require removal in certain circumstances.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party
link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of
every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any
third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new
Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming
effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy
are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us: